F.A.Q

Frequently asked questions

Our Telecommunication Solutions


We offer a range of communication and telephony network services both reliable and innovative, with complete transparency and control over costs and usage. Our Managed Telecommunication Solutions allow us to offer our clients with innovative ways of doing business. Telecommunications technology is advancing at an exponential rate and can be a complex project that if not done correctly can result in missed calls from customers, poor line quality, call diverting within your office not working as you need it, just to name a few. That’s why Widebay IT works with you to understand how you need to connect with your teams and customers to deliver the communications solution that delivers your business a consistent, seamless communications system across complex technology environments. We integrate communication platforms & technologies, from traditional on-premise systems to hosted IP and complete unified communication systems, into one solution. Our solutions remove the distinction between fixed & mobile networks which allows you to collaborate with staff and customers alike in a fast & seamless manner. We understand that new technology should never replace your existing hardware where it isn't necessary. We can work with you on certain aspects of your existing telephony infrastructure or help you with a complete overhaul. By improving your business communications, you drive collaboration and allow your business to move faster in the right direction, leaving your competition behind. Driving collaboration At Widebay IT, our focus in on providing the best solution for your needs and when done correctly, you drive collaboration. Collaboration encourages your business to be more streamlined, flexible and efficient. By increasing efficiency and collaboration, the lines of communication between your employees and your customers are shortened, bringing a business closer to its customers. Our business is all about your business and our telecommunication services are about enabling your employees to work together more efficiently. We guarantee that when you choose Widebay IT as your business telecommunications partner, whether for upgrading certain aspects of your current communication system or to make the transition to a Unified communications system, our solution will be tailored to push collaboration, increase efficiency and productivity within your business. Unified Business Technology Unified Business Technology (U.B.T) is Widebay IT's answer to the ever-changing telecommunications industry, the move away from the traditional PBX infrastructure and the push towards hosted IP and unified business communications. Developed in house and hosted by our own cloud service, our Unified business technology service was created with the simple idea of leveraging innovative and emerging technology to enable businesses to better themselves through an increase of productivity and efficiency, ultimately resulting in an increase of profitability. Our U.B.T is a hosted telephony system, available as-a-service on a monthly subscription basis, providing you with a flexible phone solution for a fraction of the cost. It is delivered across our own intelligent Network, Ne.Connect, which allows you to utilise a fully featured communication suite, without installing expensive, on-premise, PBX equipment. With the U.B.T, we are pushing for "One platform, One Team"




Flexibility - Cost - Control & Efficiency


Flexibility Widebay IT Managed - ​Grow with your business. - Talk from anywhere. - Connected anywhere. Traditional - Bound to the office. - Difficult to scale up & down as your business demands. - Delayed communications. Cost Widebay IT Managed - Zero upfront costs. - Pay for what your business needs. - Reduced operational costs. Traditional - Upfront capital costs for hardware. - Pay for maximum capacity upfront. - High resources cost. Control & Efficiency Widebay IT Managed - Hassle free implementation. - Controlled change management. - Easily upgraded. Traditional - Complex installation. - Disjointed implementation. - Restricted growth.




NBN Provider


The nbn network is a government infrastructure project that will provide broadband internet and fixed phone line access to all Australians through a combination of optic fibre, and fixed wireless and satellite technology in the harder to reach areas. Fibre improves the speed and quality of voice and data delivery, which will better serve Australian businesses in an increasingly connected global marketplace. The infrastructure is being rolled out by the government owned NBN. The different types of NBN The NBN uses a combination of different technologies to deliver high speeds and a stable network across, depending on where your business is located. Although the four listed below are not a complete list, just the more common technologies. Fibre to the Premises (FTTP) NBN supplied through the fttp is regarded as the superior method of supplying the network as is it works with an optic fibre cable running directly from NBNCo to your business. This means no traffic congestion and the highest available speeds. Unfortunately this is the most costly method for the government as it requires running brand new optic cables to every business in australia. Fibre to the Node (FTTN) The FTTN network works by taking advantage of the already rolled out copper network that has supplied Australia with the now inferior ADSL network. This works by rolling out brand new optic cables to centralised hubs (Nodes) then transferring the network across to the copper cables. Fixed Wireless Fixed Wireless connection utilises data transmitted over radio signals to connect a premises to the NBNnetwork. This connection is typically used in circumstances where the distance between premises can be many kilometres. Data travels from a transmission tower located as far as 14 kilometres to an antenna that has been fitted to the premises by an approved nbn installer. Hybrid Fibre Coaxial (HFC) An nbn HFC connection is used in circumstances where the existing ‘pay TV’ or cable network can be used to make the final connect to the nbn network. In this circumstance a HFC line will be run from the nearest available fibre node, to your premises. To check if your business address has been connected to an NBN network, click here What does the NBN network mean for my business? When connected to the NBN network, your business will have access to faster internet. Which means not only much higher quality voice and sound with your telecommunications solutions but your business will have a greater selection of possible voice solutions. If your business has been connected already to the NBN network, or your connection date is approaching, take advantage of Widebay IT's obligation free business audit. Have one of our highly trained telecommunications professionals visit your business to help you with your communications options, and to develop a tailored solution to best fit your business.




Powered by Ne.Connect


Ne.Connect is many things, but ultimately, what are we here to achieve? It’s actually rather simple yet has powerful and long lasting effects, Ne.Connect is a brand developed by Widebay IT to enable businesses to leverage technology to better themselves, leverage technology to increase productivity, efficiency which all leads to increased profitability. We are currently experiencing another golden age of technology that if implemented correctly allows businesses of any size to compete not only against larger corporations but to stand head and shoulders above them and drive outcomes that never before thought to be achievable.





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